Shipping
How are the products delivered? What are the delivery charges?
We ship your package by UPS ground, It takes about $10 for each package.
Do I get free of charge shipping when my order exceeds a total of $ 150 ?
Yes, If you place an oreder over $150, you will get free delivery.
How long will it take for my package to arrive?
One or Two days
Can I have my package shipped to an address that is different from my billing address?
We will ship your package anywhere in the Los Angeles, given that a physical address is specified.
Are all of the products on your site in stock?
Every item that we offer is considered a stock item. Since we carry myriads of items, and frequently get orders for huge number of a single item, we do sometimes run out of stock on a specific product. Most of the times it takes us 1 to 2 days to top off our stock.
Do you ship nationally?
Yes, orders we do sent our products at all the locations across the U.S.A.
Do you accept phone orders?
Yes we are taking phone orders. Orders can be placed on our website in the future for registered customer.
Do I need to register to shop on your site?
Registration is obligatory for shopping on our site, according to the law, we need to verify your infomation of Licensed Health Practitioners.
What if I can't find the product that I am looking for?
If you experience any trouble navigating the site, or If you wish to have us include a product on our site, please e-mail us at info@tcmzonela.com along with the information and we will try to accommodate you.
Payment Info:
Which methods of payment do you accept?
We accept credit cards, check and money order as a mode of payment.
Sales Tax Info:
Sales Tax is applicable as per the laws for online trading
Security:
How can one be sure that my credit card information will be safe when I enter it into your site?
Our website is hosting by USA No.1 hosting company www.1and1.com. All online transactions are dealt with via industry-standard SSL by PayPal encryption. We can not see anything about your info. PayPal Server will process the data you enter
